Money back within 14 days
If Vezista is not right for you, ask for a refund within 14 days of your first payment for a plan, or of a yearly renewal, and you get the whole payment back. You do not need to give a reason.
A free trial, where offered, costs nothing and ends without charging you, so you can try Vezista before you pay.
Later payments
After 14 days, a payment is not refunded for the period it has already started, but you can cancel at any time so that no further payment is taken. The plan stays active until the end of the period already paid.
We always refund a payment taken in error or twice, and the unused part of a period if we end the service for a reason that is not yours. This policy does not limit any right to a refund that the law gives you.
How to ask for a refund
Online payments are processed by Paddle.com, our reseller and Merchant of Record. Ask Paddle for a refund at paddle.net or by replying to its receipt email, or write to us and we will arrange it with Paddle. For a plan paid against our invoice, write to us from the email address of your account.
A refund goes back to the card or account the payment came from. The refunded plan ends when the refund is made; your connections, permissions and history stay in the workspace until you delete them.