Support

How can we help?

Contact us for help connecting an application, choosing permissions, resolving a failed request or managing your account. Support is available in English and Serbian.

Connect your first application

Create a Vezista account and workspace, choose an available integration and enter its connection details in Vezista. Your application administrator may need to enable API access first. Then create a permission profile and connect your AI assistant using that profile.

• Start with the information you need to read. Enable changes only when you are ready to use them.
• Choose which actions are allowed, which need approval and which are blocked.
• Enter passwords and API credentials only in the connection settings. Never paste them into an AI conversation or a support email.

When something does not work

Check that the application connection is enabled and its credentials are current. If a tool is missing, check the permission profile selected when connecting the assistant. New tools are not automatically enabled in existing profiles.

A pending or queued request has not necessarily completed. Check Activity for its status and any required approval. If the outcome of a write is unknown, check the connected application before trying again to avoid duplicate changes.

• Include the affected integration and a short description of the action.
• Include the approximate time, time zone and exact error message.
• If useful, include a request reference or a screenshot with personal data and secrets removed.

Account and privacy requests

You can revoke an assistant connection from your workspace. Revoking access stops future authorized requests; it does not delete existing history or information already sent to an AI provider.

For access, correction, export, deletion or account closure, contact us from your registered email address. We may need to verify your identity and authority over the affected workspace. Do not send identity documents unless we explain why they are necessary and provide an appropriate channel.

Report a security issue

Email support with the subject “Security report”. Describe the affected feature and how to reproduce the issue without including another person’s data. If a credential has been exposed, revoke or rotate it in the service that issued it and disable the affected connection.